Four Seasons is known for its exceptional and intuitive service. What does that look and feel like for homeowners, and how does it differ from your typical luxury real estate experience?
At Four Seasons, it feels like family. Like the comfort and trust of returning to a place that knows who you are, knows your family members and knows your preferences. It’s being greeted by a familiar face, with the feeling that you are living in a community that genuinely wants you to have a great time. We always aim to go above and beyond.
For example, we had one owner who was very excited about his grandson’s first visit. Before he arrived, we had a child’s bathrobe embroidered with the baby’s name on it. We also included a welcome amenity with a note saying ‘Welcome to the world, and your new house.’ Sometimes it’s more intimate gestures like this, but other times, we like to go big. My team is often seen driving down the street with colourful balloons flying from the golf cart to lead a special birthday parade.